Machine Learning & AI Engineering
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I help companies build AI systems that drive revenue

I'm a hands-on ML/AI engineer. For the past decade I've designed, deployed, and scaled models for churn, revenue, expansion, conversion, engagement, and A/B testing — plus agentic AI for Databricks analytics and customer service.

10+ years
Building AI & ML systems
End-to-end
From model to production
MLOps
Monitoring & reliability
Pedro Moraes — ML & AI Engineer

Services

End-to-end machine learning and AI engineering focused on business outcomes.

Agentic AI for Customer Service

Build autonomous support agents that resolve tickets and escalate intelligently.

Agentic AI for Data Analytics

Deploy AI agents on Databricks that reason over data and surface insights.

Churn Prediction

Identify at-risk customers before they leave and trigger retention workflows.

Revenue Forecasting

Predict revenue trajectories and plan pipeline with confidence.

Expansion & Upsell

Score accounts for expansion potential and prioritize growth opportunities.

Conversion Optimization

Model lead quality and personalize journeys to lift conversion rates.

Engagement Modeling

Understand user behavior and predict next-best actions to increase stickiness.

A/B Testing & Causal Inference

Design rigorous experiments and measure true incremental impact.

MLOps

Build CI/CD for ML, feature stores, and scalable training pipelines.

Monitoring & Observability

Detect drift, degradation, and data-quality issues in production.

Uplift Modeling

Target the customers most likely to respond to a treatment or offer.

Selected work

A decade of AI and ML systems I've designed, led, and shipped across finance, energy, retail, public policy, and environmental science.

Eurofins2026
Agentic Customer Service for Eurofins

I architected the solution and led a team of 5 AI engineers building a multi-agent platform that reads incoming client request emails, searches the CRM and the service portfolio, and drafts a customized proposal reply. I designed the LangGraph orchestration, a parameter-resolver cache that answers repeat requests without extra LLM calls to cut token cost, and a Langfuse-based evaluation and tracing system wired into CI/CD with a visual trace explorer and a feedback-to-eval loop.

LangGraph
Langfuse
Multi-agent orchestration
GPT-5
GitHub Actions
Python
ETL
LBCJun 2025
AI for HR & Bidding Procedures

I led the architecture and development of an AI platform that reads tender documents, extracts project requirements, matches internal professionals to each opportunity, and auto-builds their CVs.

Azure OpenAI
Azure AI Search
Azure Functions
Semantic Kernel
LBC / Angola GovernmentOct 2025
AI Scoring for Public–Private Partnerships

I planned and built a platform that interprets complex government proposals and scores their socio-economic potential and feasibility, giving decision-makers automated recommendations.

OpenAI API
Azure AI Search
Azure Functions
Python
IWMIJan 2025
MDII Environmental Monitoring App

I built ML pipelines in Google Earth Engine to classify satellite data and shipped an interactive app that measures land and water resource risk, with GPT-based interpretation of indicators.

Google Earth Engine
OpenAI API
Azure Web App
GitHub Actions
EDP (via Devoteam)Jun 2024
Machine Learning Accelerator

I rolled out an ML accelerator framework across teams to standardize delivery — CI/CD pipelines, Databricks-based development and tracking, and enforced code quality gates.

Azure ML
Databricks
GitHub Actions
Docker
SonarQube
Kiuwan
Rubix (via Closer Consulting)2023 – 2024
AI Email Analyzer for Sales

I built and deployed an MVP that reads thousands of daily sales emails to surface opportunities and automate replies, while managing a small team of analysts and engineers.

OpenAI GPT-4
Azure ML
Prompt Flow
Docker
NLP
Real Madrid C.F. (via Closer Consulting)2023 – 2024
Visitor Forecasting for Stadium & Museum

I set up the Databricks workspaces and data pipelines, trained forecasting models for visitor volumes, and built monitoring dashboards used by marketing for campaign planning.

Databricks
Delta Live Tables
MLflow
PySpark
Azure DevOps
Raízen (Shell & Cosan)2021 – 2022
Demand & Cashflow Prediction

I migrated pipelines from Airflow to Azure ML, modularized them into Python packages and Docker environments, and automated retraining for gas station demand and cashflow forecasts.

Azure ML
Neural Prophet
Airflow
MLflow
GitHub Actions
Docker
Electrolux (via Radix)2021 – 2022
Customer Lifetime Value Model

I owned the full modeling process, from feature engineering to production on Azure Databricks, and presented the retention and investment recommendations directly to C-level executives.

Azure Databricks
Lifetimes
Azure Functions
Python
Pandas
Ambev Tech (AB InBev)2021
Credit Scoring for Restaurant Partners

I built the full ML pipeline over large-scale transactional data to score the financial reliability of millions of clients, driving payment terms and credit limits.

Databricks
PySpark
MLflow
Logistic Regression
Python
Hexagon Agriculture2018 – 2020
IoT Analytics for Fleet Management

I designed forecasting and clustering models over tractor and truck sensor data, deployed them on SageMaker, and integrated the outputs into the fleet management product.

AWS SageMaker
AWS Lambda
K-Means
PCA
PySpark
QuickSight

Tools & Expertise

A pragmatic stack that spans research, engineering, and production operations.

Python
SQL
Databricks
PyTorch
TensorFlow
scikit-learn
XGBoost
LightGBM
MLflow
Airflow
AWS
GCP
Docker
Kubernetes
FastAPI
Feature Stores
LLM Orchestration
LangChain
LangGraph
Retrieval-Augmented Generation
Experiment Design
Causal ML
Data Engineering
Real-time Inference

About me

Over the past decade I've specialized in building AI-driven systems that turn data into practical intelligence — across finance, energy, retail, public policy, and environmental science. My work spans machine learning, generative AI, and MLOps, combining cloud engineering with data science to ship production-ready solutions.

I've led projects involving LLMs for document understanding, forecasting models for financial and operational planning, AI copilots for decision support, and remote sensing pipelines for environmental monitoring. My roles usually mix architecture, team leadership, and hands-on coding — so every solution stays reliable and scalable, not just innovative.

I speak English, Portuguese, and Spanish, and I work comfortably with distributed teams and C-level stakeholders.

Education & certifications

  • MSc in Economics (Quantitative Analysis of Risk) — University of São Paulo (USP)
  • Master Visiting Student in Economics & Business — Central European University, Budapest
  • MicroMasters in Data Science & Statistics — MITx
  • BSc in Agricultural & Mechanical Engineering

How I work

  • I start with the business metric, not the model metric
  • I build fast, validate with experiments, then scale
  • I design for production from day one
  • I keep stakeholders informed with clear, actionable insights
  • I monitor, iterate, and maintain model health over time

Let's talk

Pick a time below and we'll discuss your data, ML, or AI project. No commitment required.

Schedule a meeting

The calendar is synced with my real availability — just pick the slot that works best for you.

Prefer email?

Reach me directly at pedromoraes20@gmail.com.

What to expect
  • • 30-minute discovery call
  • • Problem assessment & roadmap
  • • Clear next steps & pricing